Consumers Say In-Person Service is Essential to Create the Connected Home

By October 25, 2017 Client News

CSG Market Survey Reveals Human Expertise Offers Value When Connecting the IoT

ENGLEWOOD, Colo.–(BUSINESS WIRE)–CSG International (NASDAQ: CSGS), the trusted global partner to launch and monetize digital services, announces results of its market survey The Future of the Digital Experience: Connected Service Edition.

Through an independent research firm, CSG polled 2,000 consumers across five countries to learn how consumers will prefer to connect home automation and other smart devices that are part of the Internet of Things (IoT). The survey results indicate that although consumers will seek both online and in-person help sources, when it comes to connecting multiple smart devices in their homes, consumers will seek skilled, in-person help.

Read the full press release and download a copy of the survey results by visiting The Future of the Digital Experience: Connected Service Edition.


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