How would you feel if you, your family member or your child had to go to a doctor for a health issue but you couldn’t understand the health information brochures and didn’t know where to start?

Health workers discovered through experience and community consultation that refugee women often couldn’t understand health information brochures – whether they be in English or written in their own languages, because they’ve often experienced disrupted and traumatic experiences in their lives.

This is where the West Moreton Oxley-Medicare Local’s (WMOML) Refugee Health Literacy Project has come into play.

Together with the University of Southern Queensland (USQ), the Mater Hospital, Queensland African Communities Council (QACC) and the Queensland Program of Assistance to Survivors of Trauma and Torture (QPASTT), WMOML created a series of short videos on a variety of health topics in languages including French, Kirundi, Arabic and Swahili (Congolese and Kenyan).

The videos involve five African women appearing online, speaking about health information in their own languages on a variety of topics including those sometimes quite sensitive and difficult to discuss such as contraception, HIV, breast exams, Pap smears and incontinence.

The OTM team was delighted to support the promotion and communication of this project via press release, enews, website content and stakeholder engagement following the the launch of the new Community Health Hub website. The press release was sent directly to all the local news and media outlets in the region.

Quest Newspapers picked up the story and a photo opportunity was arranged by the communications team at Africa House – with a front page story run in Quest.

The project was also featured on ABC 612 Radio in an interview with Terri Begley on Mornings with Steve Austin. The story has also been mentioned on Twitter and on the Primary Healthcare Research and Information Service Newsletter. The resource can be found at